Payment / Dispatch

Prepayment

To use prepayment, see your invoice amount on your order confirmation. Please transfer the invoice amount within the next 7 days after your order onto our mentioned bank account. Please note your order ID, so that we can easily check and allocate the payment to your order. As soon as we have received and checked your payment, we prepare your order and turn it over to our shipping partner.

Please note: If we have not received your payment after this period, your order will be cancelled. 

Shipping

How will be delivered?
The products of our shop are sent by post or courier.
For larger volumes and quantities we will commission a shipper.

The products are not delivered to packing stations!

Delivery time?
Orders received online on weekdays until 12:00 clock usually and by availability of the products are processed on the same day. All other orders will be processed within 8 to 10 days from receipt of the order.

Shipping costs
We charge the following delivery costs per order:
... to 20 grams: 0.90 euros
... to 50 grams: 1.95 euros
... to 500 grams: 3.95 euros
... up to 20 kg: 8,90 € + VAT..
... each additional 20 kg: 8,90 € + VAT..

If partial deliveries are necessary, of course we charge the shipping fee only once.

Important Note
Despite all care, it may come to damages on delivery. In this case, we will refund the damaged items for free.

Please note the following procedure:
Transport damages must be claimed to the deliverer immediately upon receipt. Then please inform the shop about the transport damage. Should you wish to send back goods, please inform us in advance via e-mail or fax.

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